General

Which point cloud formats can the software load?

The default point cloud format of the software is LiData. Point cloud files in other formats, such as las, laz, asc, neu, xyz, pts, csv, and ply, can also be imported. After import, they are automatically converted to the LiData format for analysis and processing.

Which formats can point clouds be converted to and exported in?

The main formats supported for conversion and export are LiData, las, txt, dxf, tif, and LiModel.

The software crashes when loading point clouds or processing data.

Check whether the computer's discrete graphics card is working properly — for example, whether the graphics card driver is installed and whether the desktop's HDMI cable is plugged into the discrete graphics card.

Check whether the CPU is a 13th- or 14th-generation Intel i9. If it is, set the power mode to Power Saver.

Open Task Manager to check the memory size and usage. If usage stays at 99% for a long time, upgrade the memory capacity and speed.

Check whether the las point cloud file is corrupted. You can import it into the open-source software CloudCompare to verify it.

Check whether the disk holding the point cloud file is full. Make sure the remaining disk space is more than 1.5 times the size of the point cloud file.

The message "Failed to create the cache directory" appears after loading data.

1. After opening a point cloud, the software automatically reads the configuration used last time.

2. If the working directory of the previous configuration has been renamed or deleted, read the file again using the correct path.

3. If you need to open new data, set the working directory again manually.

The software reports an error when data is moved or renamed.

Do not move or rename data while the software is running. If you need to change a tower name, do so while editing towers before clipping. If you need to move data, do it while the software is not running, and make sure to update the working directory and the output directory accordingly.

Ground point classification, clipping, and danger point detection are extremely slow or cannot be performed.

1. While the software is running, keep other programs to a minimum, especially those that use a large amount of memory, CPU, or GPU.

2. It is recommended to perform clipping and classification separately — clip first, then classify. This reduces the amount of data to be classified and can greatly shorten the time required for the classification process.

When I open the software and click a function menu, it shows the message "Please contact info@lidar360.com or info@greenvalleyintl.com".

The file "LiPowerlineExe.exe" in the installation directory may have been deleted by antivirus software. Exit the antivirus software, or add the software installation directory to its trusted zone. Then uninstall or delete the previous installation directory and reinstall the software.

Report generation shows "The program encountered an error and terminated".

No coordinate system has been selected in Project Configuration. Select the corresponding coordinate system again. An error will also occur if the classes are inconsistent with those in the ClassNames.txt file in the cache folder.

The working directory path is too long. Reduce the number of folder levels.

Images are missing from the report. Regenerate the images.

Check whether antivirus software is installed. If so, add the LiPowerline installation directory to its trusted zone.

When I open previously classified point cloud data, the classification colors and codes have changed.

Click the "Reset" button on the point cloud menu page and restart the software.

The point cloud appears pink when opened.

Use the "Clear" function and check the "Clear Danger Attribute" option to remove the pink color from the point cloud.

When loading a LiData point cloud, the point cloud data is not displayed.

Right-click the LiData file, open its properties, and check whether the "Read-only" option is selected. If so, clear it.

Failed to load LiData point cloud data.

Check whether the point cloud file name is valid. The name must not be too long and must not contain special characters.

Check whether there is insufficient disk space.

The file may be corrupted, and the point cloud needs to be resolved again.

Failed to rebuild when importing a las file.

Check whether there is insufficient disk space.

Check whether the las point cloud file is corrupted. You can import it into the open-source software CloudCompare to verify it.

When classifying point clouds, the message "Failed to get point cloud data to classify ground" appears.

The point cloud data already contains a ground point class. It is recommended to clear all point cloud classes before classification.

Channel classification fails with the message "Failed to read out-bin file".

Check the point cloud quality, and check whether there is severe ghosting, large areas of noise, or elevation differences in regions where multiple datasets overlap.

Check whether the voltage level has been selected correctly in Project Configuration.

For the classification of 10 kV distribution network point cloud data, the number of threads should be set to 4 or fewer.

When classifying transmission lines, check whether the memory capacity matches the number of threads. It is recommended to set the number of threads to 8 for 16 GB of memory, to 12 or fewer for 32 GB, and to 16 or fewer for 64 GB.

Check whether the tower marker point is in the middle of the tower top. It must not be placed on the ground or on the tower body.

The activation window keeps popping up after the license is activated.

1. First, confirm that the software version and the license version match. You can consult the relevant GreenValley staff to check this.

2. If the versions match but activation still fails, follow the steps below.

2.1 In the activation window, first right-click the license and revoke it;

2.2 In File Explorer, click View and check "Hidden items";

2.3 Navigate to C:\Users\Administrator (user name)\AppData\Roaming\GreenValley\LiPowerline and delete the LiPowerline folder;

2.4 Navigate to C:\ProgramData\BitAnswer and delete the BitAnswer folder (this operation will clear the licenses, so write down the previous licenses first);

2.5 Open "License Manager.exe" in the software installation directory and reactivate the license.

When I open the software, it reports "LiPowerline.exe - corrupted image".

Go to Windows Security >> App & browser control and turn off "Reputation-based protection settings".

When I save a file, it reports "Cannot write to file".

Check the properties of the corresponding file and see whether "Read-only" is selected. If so, clear it.

The detection result list is not fully displayed; each row is squeezed very narrow.

Right-click the desktop >> Display settings and set the scaling to 100%.

When marking towers, the message "The tower point is not within the licensed area" appears.

1. Check whether the coordinate system has been selected correctly in Project Configuration. It should be selected according to the point cloud coordinate system displayed in the lower-left corner of the software.

2. Check whether the wrong area range has been selected for the license, and contact GreenValley staff to investigate.

3. Reset the licensing tool by following the steps below.

3.1 Right-click and revoke all licenses.

3.2 In File Explorer, click View and check "Hidden items".

3.3 Navigate to C:\Users\Administrator (user name)\AppData\Roaming\GreenValley\LiPowerline and delete the LiPowerline folder.

3.4 Navigate to C:\ProgramData\BitAnswer and delete the BitAnswer folder. (This operation will clear the licenses. Please write down the previous licenses first so that you do not forget them.)

3.5 Open "License Manager.exe" in the installation directory and reactivate the license.

4. Check whether the original point cloud coordinates are accurate. If the wrong projected coordinate system was selected when resolving the point cloud, the point cloud may be offset by more than 100 km. You can send the point cloud data to GreenValley staff for assessment.

The message "The user is empty" appears after loading a point cloud.

Open Control Panel >> Clock and Region >> Region >> Administrative >> Change system locale, and clear the "Beta: Use Unicode UTF-8 for worldwide language support" option.

The text size in the software is inconsistent.

1. Right-click the application shortcut and select "Properties".

2. In the window that appears, click the "Compatibility" tab.

3. On the tab, click the "Change DPI settings" button.

4. In the window that appears, check "Override high DPI scaling behavior" and then select "System" from the "Scaling performed by" drop-down list.

5. Click OK and restart the software for the change to take effect.